General Session | TSIA Panel: Stop the Silos - Disrupt Thyself
Wednesday, October 18, 2023
9:00 AM - 10:00 AM
Location: Pinyon 4-8

“We have met the enemy, and they are ours” – Oliver Hazard Perry. This is a famous quote that is often used to capture the sentiment of self-inflicted wounds. Today’s technology companies are structured to optimize the success of a legacy business model – make a product, sell a product, ship a product, install a product, support a product. Rinse and repeat. This model works for a product-led company. However, the era of subscription services is undeniable – and the legacy model does not work for service-led, subscription-based offerings. Technology companies love their silos. Product silos, services silos, business unit silos, geo-based silos. You get the picture. Subscription services require a different model where all products and services are aligned and orchestrated to deliver value for the customer as efficiently (and profitably) as possible. In this panel session (or discussion), TSIA will discuss examples of how some companies have successfully stopped the silos, and optimized the joint venture across organizations to deliver the right outcomes, to the right customer, at the right time.

Cultural Transformation - The Missing Link for a Successful Transformation
Lifecycle Approach to Data Science and AI
Unify Offering Management for Complete Offers
Orchestrate Revenue Generation and Retention
Converge Delivery and Experience to Drive Efficiency
Data and Analytics
Culture, Employee Engagement
Managed Services
Field Services
Support Services
Professional Services
CRO Council
Education Services
Customer Success
Customer Growth & Renewal
Offering Management
George Humphrey
Distinguished VP and Managing Director, Offering and Delivery Research and Advisory, TSIA
George Humphrey is the Vice President and Managing Director of Offering and Delivery Research and Advisory for TSIA. Given his extensive background, George also directly supports the managed services ...Read more
Dan Domenech
VP, Human Resources, HPE
As the head of HR at HPE Services, Dan owns HR strategy and delivery for the 20,000 team-member organization, partnering with the SVP to drive business transformation, talent management, culture, and ...Read more
Mark Sims
Chief Customer Officer, OneStream Software
Mark Sims is the Chief Customer Officer at OneStream Software, helping our customers achieve their digital transformation needs to solve complex business problems. With over 30 years of industry exper...Read more
Dilip Kumar
Chief Digital & Global Business services officer, NTT Ltd.
Dilip Kumar is the Chief Digital & Global Business services officer (CDO) of NTT Ltd., a global technology services provider. He oversees the company's One NTT Digital Transformation strategy and mana...Read more

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