See What’s in Store at TSIA World ENVISION

ENVISION is a must attend event for anyone interested in busting organizational silos to drive profitable growth. This conference unites a large community of tech executives and professionals to network and connect, and discover products and solutions in the EnvisionExpo in Las Vegas, October 16-18, 2023.

Here is the agenda* in the Pacific time zone. Be sure to check back as we will continue to add speakers and sessions!

*Agenda subject to change. All sessions are first-come, first-serve.

8:00 AM - 6:00 PM
12:00 PM - 1:30 PM
Networking Lunch by Research Practice/Area of Interest
2:00 PM - 2:40 PM
Accelerate Adoption – A Team Sport: Education Services and Customer Success Collaboration
Maria Manning-Chapman, TSIA
Stephen Fulkerson, TSIA
Break the Silos: Best Practices for Aligning PS/CMS/Support Resources and Processes
Bo Di Muccio, TSIA
Brian Hodges, nCloud Integrators
Building a Bridge Between Support and Product Management
Vele Galovski, TSIA
Making the Most of Your Conference Experience
Diane Brundage, TSIA
Panel | Outcome-Based Selling and Engagement
Steve Frost, TSIA
John Thackston, SOAR Performance Group
Percy Rose, HPE
Research Journey Readout | The Evolution of Pricing Models for Managed Services
Luke Ronkowski, TSIA
The Offering Management Ecosystem
Hal Stanley, TSIA
Jasmine Pilar, TSIA
2:00 PM - 4:40 PM
TSIA Foundations: The Use of Frameworks in Overcoming Technology and Services Business Challenges
George Humphrey, TSIA
Thomas Lah, TSIA
Steve Frost, TSIA
Marc Troyan, TSIA
Stephen Fulkerson, TSIA
3:00 PM - 3:40 PM
A Digital Managed Services Journey
Kathryn Kelly, BD Life Sciences
Jared Hullett, BD Life Sciences
Luke Ronkowski, TSIA
Bold Recurring Revenue Shift: Collaboration to Combat Silos
Rosanna Martinez, NI
Shelley Gretlein, NI
Building an AI-Ready PSO: Learning & Transformation for Successful AI Integration
Bo Di Muccio, TSIA
Ryan Childers, RTM Consulting
Collaboration – Unifying Strengths to Improve Outcomes
Lane Giles, Siemens Digital Industry Software
Customer Evangelists: Scaling Success to Excellence via Community
Darlene Kelly, TSIA
Rob Rathwell, Kinaxis
Frictionless Self-Serve to Drive Consistent User Experience
Ullie Versavel, Cisco
Shankar Ramanathan, Cisco
Unifying Go-to-Market Teams: The Unconventional Role of Revenue Operations in Breaking Silos
Evan Randall, Teradata
4:00 PM - 4:40 PM
A Gamble on the Future - The Remarkable Transformation of IGT
Sean Sauter, IGT
Building the Right Product Model for Offer Enabler Technology Product Teams
Dan Mitchell, Dell Technologies
Busting Silos: Fueling Exceptional Digital Customer Experiences
Rama Kolappan, HPE
Shari Cravens, HPE
Enabling a World Class Partner Ecosystem
Linda Moss, Google
Our CS Journey: The Death of Silos & Our Transformation to Customer-Centricity!
Irit Eizips, CSM Practice
Sharon Shafran, NI
Amy Chudzinski, NI
Pursue your Dashboard Dreams: Leveraging Customer Training Data across the Enterprise to Drive Growth
Cutler Bleecker, Skilljar
5:00 PM - 6:00 PM
Futures Tour
Jack Johnson, TSIA
Kevin Bowers, TSIA
5:00 PM - 7:00 PM
EnvisionExpo Open
Welcome Reception in the EnvisionExpo
7:30 AM - 5:30 PM
8:00 AM - 9:00 AM
Networking Breakfast
9:00 AM - 9:10 AM
Welcome Remarks by the Masters of Ceremonies
John Ragsdale , TSIA
Gennessa Guzman Ewald, TSIA
9:10 AM - 9:40 AM
Opening Keynote I The Busting of the Silos (sponsored by Kantata)
J.B. Wood, TSIA
9:45 AM - 10:15 AM
Special Guest Keynote | The Culture Equation: Shaping a Culture That Drives Results
Jessica Kriegel, Culture Partners
10:35 AM - 11:05 AM
C-Suite Insights on the Path to Profitable SaaS
Thomas Lah, TSIA
11:05 AM - 11:30 AM
The Future of Work will be Powered by AI
Bryan Belmont, Microsoft
11:35 AM - 12:00 PM
Future-Forward Farming: Technology Serving a Real Purpose
Willy Pell, Blue River Technology, a John Deere company
12:00 PM - 2:00 PM
Networking Lunch
12:00 PM - 7:00 PM
EnvisionExpo Open
Headshot Lounge (sponsored by Kantata)
1:00 PM - 1:30 PM
Mastering Change Management through Technology Adoption
Banoo Behboodi, Kantata
The Power of Partnership: From Quick Wins to Game-Changing Innovation
Mike Daecher, Thought Industries
1:30 PM - 1:50 PM
Dissolving Customer Success Silos with Certinia
William Spice, Certinia
2:00 PM - 2:30 PM
Breaking Down the Silos for Revenue Growth & Retention
Steve Frost, TSIA
Debunking CX Myths to Maximize Potential
David Mangham, Tek Experts
Dave Parker, Tek Experts
How to Operationalize, not Just Memorialize Culture
Jessica Kriegel, Culture Partners
Maria Manning-Chapman, TSIA
Omni Channel Customer Support Troubleshooting Solution Using Gen AI
Erin Kurusz, Dell Technologies
Gautam Kaura, Dell Technologies
Powering Digital Customer Success and Support Experiences with Data + AI at Salesforce
Bernard Slowey, Salesforce
Nick Sweers, Salesforce
Research Journey Readout | Monetized Customer Success Offers
Stephen Fulkerson, TSIA
Service Convergence Transformation: A Cisco Story
Lavanya Gopalakrishnan, Cisco Systems
The Secret Sauce to Commercialization and Pricing of Complete Offers
Patrick McGowan, The Service Design Group
2:30 PM - 2:50 PM
Generative AI’s Promise for Education: Transformative, Radical and Real
Daniel Pires, NIIT
2:50 PM - 3:20 PM
Gaining the AI-Experience Advantage - A Blueprint to Adopting GenAI in your CX
Bonnie Chase, Coveo
Patrick Martin, Coveo
Leveraging Technology for Seamless Digital Transformation
Banoo Behboodi, Kantata
Monique Ludwig, Ciena
Optimize Agent Productivity with Generative AI on AWS
Abhishek Maligehalli Shivalingaiah, AWS
Prashanth Ganapathy , AWS
Predictive and Generative AI - The Hype, Reality, and Real-World Use Cases for Transforming Customer Support and Success
Judith Platz, SupportLogic
Pankaj Bhardwaj, Automation Anywhere
Sanders Slavens , John Deere
Steven Davis, Gainsight
Transformation in the Wild
Deb Ashton, Certinia
Beth Carroll, Ceridian
Nana Gregg, Diabsolut
Zscaler's Journey to Silo Smashing with Cognitive Technology and Real-Time Analytics
Lynette Ledoux, SearchUnify
Shilpa Verma, Zscaler
John Bauer, Zscaler
3:20 PM - 3:40 PM
From Vision to Reality: Practical Uses for AI in your PS organization
Greg Chrzastek, Planisware
Larry Kading, Planisware
3:40 PM - 4:10 PM
A Culture of Customer Centricity: The Winning Strategy to High-Performing Teams
Jennika Esoy, ServiceNow
AI and Integrated Risk Management Provide Sustainable Growth Opportunities
Dominique Gribot Carroz, Moody's Analytics
Omni Channel Support for a Premium Unified Customer Experience
Soren Marklund, Ericsson
Petra Andersson, Ericsson
Renewals Led Growth by Lenovo
Mathew Cagney, Renewtrak
Hayden Mugford, Lenovo
Research Journey Readout | Protecting and Growing Your Customer Base
Jack Johnson, TSIA
Steve Frost, TSIA
Service Design - Framework to Breakdown Silos and Deliver as ONE Organization
Suresh Kandeeban, Insight Enterprises, Inc.
Adam Basey, Insight Enterprises, Inc.
The Business Impact of Deploying AI at Scale at NCR
BIll Girzone, NCR Atleos
Niken Patel, Neuron7
Theater Sessions
4:10 PM - 4:30 PM
Service Pit-Stops on the Road to Revenue Success
Sumair Dutta, ServiceMax
4:30 PM - 5:00 PM
Accelerate Customer Value and Scale with Personalization
Sasi Yajamanyam, ServiceNow
Assess Your Organization’s Digital Readiness with the 5 Stages of Renewal Maturity
Wendi Sturgis, Cleverbridge
Cultural XaaS Transformation via Operationalization of Outcome Selling and Renewal
Dan Keyworth, Blackbaud
Tara Palmatier, Blackbaud
Data Science in Practice: Real-World Applications and Organization
Jeremy DalleTezze, TSIA
Hirak Vora, Salesforce
Kevin Bowers, TSIA
BIll Girzone, NCR Atleos
F1 X Airbnb: How to Rev Up Your Professional Services Organization
Srikrishnan Ganesan, RocketLane
Chris Darius, Ncloudintegrators
Tear Down the Wall to Drive Growth
Steve Snook, Relias
Candace Wallace, Relias
The Journey Toward Outcomes aaS - Best Practices for Creating Complete Offers
Robert Saxe, nVision Consulting Group
Hal Stanley, TSIA
Theater Sessions
5:00 PM - 5:30 PM
Startup Alley Tour
5:00 PM - 7:00 PM
Networking Reception
7:30 AM - 2:00 PM
8:00 AM - 9:00 AM
Networking Breakfast
9:00 AM - 10:00 AM
General Session | TSIA Panel: Stop the Silos - Disrupt Thyself (sponsored by Certinia)
George Humphrey, TSIA
Dan Domenech, HPE, Services
Mark Sims, OneStream Software
Dilip Kumar, NTT Ltd.
10:00 AM - 2:00 PM
EnvisionExpo Open
Headshot Lounge (sponsored by Kantata)
10:30 AM - 11:00 AM
In a Siloed & Generative AI World People Matter More than Ever
Patrick McLaughlin, Concentrix
A One Services Approach to Customer Success
Matt Marino, Esri
Culture, Values and the Innovative Mindset: 3 Keys to Unite the Workforce
Chris Holm, Ellucian
How to Productize Services in the Modern SaaS Economy
Jonathan Corrie, Precursive
Resiliency Today: Enabling responsible innovation with AI
Jared Peterson, SAS
The Future of Partner-Led Growth
Jared Raftery, TSIA
Marc Troyan, TSIA
Unleashing the True Advantage of AI: Cutting Through the Hype and Embracing Sustainable Progress
Daniel Pickworth, Microsoft
Ric Todd, Microsoft
Ross Smith, FRSA, Microsoft
11:00 AM - 11:20 AM
Boost Project Profitability by Optimizing Your Resource Utilization
Joseph Longo, Oracle NetSuite
11:20 AM - 11:50 AM
Breaking Down the Top 3 Silos that Impact Customer Experience with SAS and ServiceNow
John Spencer, ServiceNow
Kimberly May, SAS Institute, Inc.
From Insights to Impact: How Prediction and GenAI Drive 40% More Productivity in CX
Somya Kapoor, The Loops.AI
Gen AI - Your Secret Sauce for Resourcing Efficiency and Managing Delivery Risks
Rajiv Borrison, Replicon
How Salesforce Delivers Customer Success Using Salesforce
Jenna Castillo, Salesforce
Linda Anderson, Salesforce
Secret Sauce: Proactive Services using Telemetry
Greg Swain, Movate
Laura McCarty, Pure Storage
The Big Ways AI will Change How We Make Customers Successful
Denise Stokowski, Gainsight
Patrick Martin, Coveo
12:00 PM - 2:00 PM
Networking Lunch
12:30 PM - 12:50 PM
How IT Service Providers Use Next-Gen Monitoring To Provide World-Class Service & Reduce Operational Costs
D.J. LeRiche, LogicMonitor
Ben Cole, LogicMonitor
1:20 PM - 1:40 PM
Harnessing AI For Churn Prediction: An AI-Based Research Churn Report
Kate Neal, Staircase AI
Scale Business Impact With Customer Education: A 3-Step Plan to Get Started
David Ball, Skilljar
2:00 PM - 3:00 PM
Closing Keynote I What Have We Learned? Takeaways from TSIA World ENVISION (sponsored by Certinia)
J.B. Wood, TSIA
Thomas Lah, TSIA

What Kind of Sessions Should I Expect at TSIA World ENVISION?

Interactive Breakouts: Engage with speakers and attendees via polling, live Q&A, and discussion in fireside chats, panels, and more.

Mainstage Presentations (Keynotes and General Sessions): Thought leaders and the biggest names in tech share insight and guidance for today’s ever-changing business environment.

TechBytes and Theater Sessions: Learn about technology to help solve your strategic business challenges. These sessions are presented by Partners and moderated by an Emcee.

Technology Solution Sessions: Learn how TSIA Partners help provide ways to solve strategic business challenges.


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