Creating Butterflies or Fast Caterpillars? How to make Resource Management a strategic part of your business. At the center of every PSO is resource management. Many PSOs are still trying to get the basics right with RM. But these evolutions in delivery models and changes in talent management require us to look beyond the obvious for how we manage our resources to maintain utilization levels and profitability. This session will expose you to the trends and leading practices in the critical areas of resource management, including capacity management, staffing, sourcing, and resource forecasting.