How to Make Resource Management a Strategic Part of Your Business
Wednesday, October 19, 2022
10:00 AM - 10:45 AM
Location: Ironwood 7-8, West Level 3

Creating Butterflies or Fast Caterpillars? How to make Resource Management a strategic part of your business. At the center of every PSO is resource management. Many PSOs are still trying to get the basics right with RM. But these evolutions in delivery models and changes in talent management require us to look beyond the obvious for how we manage our resources to maintain utilization levels and profitability. This session will expose you to the trends and leading practices in the critical areas of resource management, including capacity management, staffing, sourcing, and resource forecasting.

Interactive Breakout
Best Practices in Service Delivery
Professional Services
Marc Lacroix
Managing Partner, RTM Consulting
Marc Lacroix is the Managing Partner of RTM Consulting with a proven track record in achieving Professional Services, organizational growth, and operations improvements in various companies. Marc has ...Read more
Chris Nakovics
Director of Resource Management & Business Process Operations, ServiceNow
Chris Nakovics is the Customer Outcomes Global Resource Management Leader at ServiceNow, responsible for strategic resource management, business process operations, and shared services. Chris has more...Read more

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